This position serves as the first point of contact for the Pella Showroom customer walk-ins and call-ins and contributes to sales success by properly directing customers to the appropriate department and answers product related questions. Must be a quick learner and have a desire to be a product expert. In addition, he/she will provide administrative assistance to sales and administration.

Responsibilities

· Display and/or demonstrate product in showrooms, using samples or catalogs, emphasizing features and benefits of Pella products.

· Answers and accurately directs customer calls for both internal and external customers by asking leading questions and prequalifying. Sets proper customer expectations regarding the retail replacement process.

· Maintains a favorable and hospitable setting for all customers in the showroom

· Responsible for taking the appropriate action and contacting those required to resolve showroom concerns

· Provides administrative support for sales and management.

· Administers, verifies, and communicates accurate product or customer information.

Minimum Qualifications

· Must be an outgoing person with a positive and enthusiastic attitude.

· Organizational, social and customer focus skills are necessary along with strong product knowledge.

· Outlook, Microsoft Word, Excel, PowerPoint etc.

· Strong math skills and good data entry skills are required.

· A high level of energy, confidence and top notch customer service.

WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Prolonged periods of sitting at a desk.

· Extensive use of computer, keyboard and other office equipment.

· Often communicating with customers in person or on the phone.

· Occasional walking and lifting may be required.

IMPORTANT INFORMATION

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.